Frequently Asked Questions

ResellomartX provides a 3-Day Exchange Policy for damaged, defective, wrong, size mismatch, or colour mismatch products. Customers must submit parcel photos and a complete unboxing video within 3 days of delivery. All requests are subject to verification and approval by ResellomartX. Reverse pickup and self-shipping options are available depending on location.

ResellomartX offers a 3-Day Exchange Policy from the date of product delivery.

To request an exchange, customers must submit:

• A clear photo of the front side of the parcel
• A clear photo of the back side of the parcel
• A continuous 360° unboxing video from opening the sealed package until the product is fully visible

Exchange requests may be approved for:

• Wrong product received
• Damaged product received
• Manufacturing defects
• Size mismatch
• Colour mismatch
• Product significantly different from the description

All requests are subject to verification and approval by the ResellomartX team.

Reverse Pickup

Where available, customers can use ResellomartX Reverse Pickup Service for a ₹70 service charge.

Self-Shipping

If reverse pickup is unavailable, customers may self-ship the product. India Post is recommended due to its nationwide coverage.

Approved self-shipping courier charges may be credited to the customer's wallet up to ₹65 per kg, subject to verification.

Important Notes

• Products must be unused and returned with original tags and packaging.
• Edited or incomplete unboxing videos will not be accepted.
• Exchange requests submitted after 3 days of delivery may be rejected.
• Wallet credits are non-withdrawable and can only be used for future purchases on ResellomartX.

For complete details, please refer to our Return & Exchange Policy.

Go to My Orders in your ResellomartX account and select the order. Once shipped, you will see the courier company name, tracking ID/consignment number, and a direct tracking link. Click the courier link, enter your tracking number (and complete CAPTCHA verification if required), then click Track/Search to view real-time shipment updates.

Tracking your order on ResellomartX is simple and convenient.

Steps to Track Your Order

1. Log in to your ResellomartX account.

2. Go to the My Orders section.

3. Select the order you want to track.

4. Click on Track Order to view the latest shipment status.

Direct Courier Tracking

Once your order is shipped, ResellomartX will provide:

• Courier Company Name

• Tracking ID / Consignment Number / AWB Number

• Direct Tracking Link of the Courier Company

You can simply click the courier company's tracking link provided on the order page. The courier website will open automatically.

• Enter your Tracking ID or Consignment Number if required.

• Complete any CAPTCHA verification requested by the courier company.

• Click the Track or Search button to view the latest shipment updates directly from the courier partner.

Order Status Updates

You can track your order through various stages, including:

• Order Confirmed

• Processing

• Packed

• Shipped

• In Transit

• Out for Delivery

• Delivered

Need Assistance?

If your tracking details are unavailable or not updating within the expected timeframe, please contact the ResellomartX Support Team for assistance.

Note: Courier tracking updates are managed by the respective logistics partner and may take 24–48 hours to appear after shipment dispatch.

ResellomartX accepts UPI, Debit Cards, Credit Cards, Net Banking, Digital Wallets, ResellomartX Wallet Credits, and Cash on Delivery (COD) on eligible products and locations. Payment options may vary based on the product and delivery area.

ResellomartX offers multiple secure payment options to make your shopping experience convenient and safe.

Accepted Payment Methods

✅ UPI Payments (Google Pay, PhonePe, Paytm, BHIM, and other UPI apps)

✅ Debit Cards

✅ Credit Cards

✅ Net Banking

✅ Digital Wallets (where available)

✅ Store Wallet Balance / Credits (if available in your ResellomartX account)

✅ Cash on Delivery (COD) on eligible products and serviceable locations

Payment Security

All online transactions are processed through secure and trusted payment gateway partners. Your payment information is encrypted and protected using industry-standard security measures.

Payment Confirmation

Once your payment is successfully completed, you will receive an order confirmation and payment receipt through your ResellomartX account and registered contact details.

Important Notes

• Available payment methods may vary depending on the product, seller, order value, and delivery location.

• Cash on Delivery (COD) may not be available for all products or pincodes.

• Wallet credits issued by ResellomartX can only be used for future purchases and are non-withdrawable unless otherwise specified.

At ResellomartX, we strive to provide secure, fast, and hassle-free payment options for every customer.

Simply check the Size Chart available on the product page and compare it with your body measurements or a garment that fits you well. Since sizing may vary by product and supplier, we recommend reviewing the specific size chart before placing your order.

• Check the Size Chart available on the product page before placing your order.
• Compare the measurements with a similar garment that fits you well.
• Carefully review product descriptions, as sizing may vary between brands and suppliers.
• If you are between two sizes, we generally recommend choosing the larger size for a more comfortable fit.

Important Note

ResellomartX works with multiple sellers and suppliers, so size measurements may differ slightly from product to product. Always refer to the specific size chart provided for the item you are purchasing.

Need Help?

If you're unsure about sizing, you can contact our support team before placing your order. We will do our best to help you choose the most suitable size.

Tip: Taking a few minutes to check the size chart before ordering can help avoid unnecessary exchanges and ensure a better shopping experience.

No. Once an order is placed, the shipping address cannot be changed. Please carefully verify your address, mobile number, and delivery details before completing your purchase.

No. Once an order has been placed successfully, the shipping address cannot be changed.

To ensure smooth order processing and timely delivery, customers are requested to carefully verify their shipping address, contact number, and other delivery details before placing an order.

Important Notes

• ResellomartX does not allow address modifications after order confirmation.

• Orders cannot be redirected to a different address after they have been placed.

• Customers are responsible for providing accurate and complete delivery information during checkout.

• ResellomartX will not be responsible for delivery issues caused by incorrect, incomplete, or outdated shipping addresses provided by the customer.

We strongly recommend reviewing all order details carefully before completing your purchase.

Approved wallet credits are generally added within 1–7 business days after verification and approval. Once processed, the amount will appear automatically in your ResellomartX Wallet and can be used for future purchases on the platform.

The time required to receive Wallet Credit depends on the type of transaction and verification process involved.

Estimated Processing Time

• Approved cancellation requests: Usually within 1–7 business days

• Approved return or exchange settlements: Usually within 1–7 business days after successful verification

• Promotional credits or rewards: As per the specific offer terms

Wallet Credit Notification

Once the credit is processed, the amount will be automatically added to your ResellomartX Wallet, and the updated balance will be visible in your account.

Important Notes

• Wallet credits are issued only after successful verification and approval by ResellomartX.

• Processing time may vary depending on order status, seller verification, courier confirmation, and administrative review.

• Wallet credits are non-withdrawable and cannot be transferred to a bank account.

• Wallet balances can be used only for future purchases on ResellomartX.

If your wallet credit has not been received within the expected timeframe, please contact the ResellomartX Support Team for assistance.

The seller sets the base price of the product. ResellomartX may apply platform service fees, marketplace charges, promotional adjustments, or other applicable costs to determine the final price displayed to customers and resellers. As a result, the displayed selling price may differ from the seller's original product price.

Please note that platform fee rates and pricing structures are not fixed and may be revised, increased, reduced, or updated by ResellomartX at any time without prior notice. The final price shown on the platform at the time of purchase shall be considered the applicable purchase price.